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Error Code 20007 - 30007

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Created by: Thrysurr-CIG
  • Updated

What is error 30007?

The error 30007 usually displays when launching the game. 

  • This is typically a network / connectivity issue.
  • This can also happen if you have an older RSI or PTU launcher, corrupted launcher, and may need to reinstall.
  • You may have corrupted game assets.

 

What is error 20007?

While the error code is different, it is otherwise identical to error 30007.

 

Troubleshoot your network

Whitelist .exes:

  • Ensure out files are whitelisted in your firewall and anti-virus software: RSI Launcher.exe and StarCitizen.exe.
  • Some players have had to change their anti-virus software. We've seen issues with Avast, Panda, and a few others. 

Check Ports:

Ensure TCP 8000 - 8020 UDP 64090 - 64110 ports are permitted out/opened in your firewall/router. 

  • You may need to contact your Internet Service Provider (ISP) to also have them update and check your ports for your account. Some players were able to get this solved with their help.
  • Note: You do not need to forward these ports. Doing so may cause adverse affects such as other clients being unable to connect.

Try using a VPN:

Some users may need to create and play from a VPN. If VPN works, but not opening ports locally, you need to contact your ISP to have ports opened.

The following fixes may help accessing the game.

  • Try selecting a different game server before pressing the Visit Spaceport button. In the drop-down at the top, select and try EU, US or AUS.

 

Update drivers and Windows files

  • Make sure you have the latest Windows updates installed. This is vital!
  • For Windows version N or KN, make sure you have the latest Media Pack for Windows. If you have Windows home or pro in the US, you do not need this pack.
  • Check your graphic driver and update: Nvidia and AMD. You can verify drivers also through the Windows Device Manager.
  • Fully close the Steam and Blizzard battle.net client if you have them open and running.
  • Try running the StarCitizen.exe file directly to see if any other issues are happening. Navigate to (install drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE\Bin64, right-click the exe, and select Run as Administrator. Watch for any messages warning you of any other missing files (like DLLs) or other issues.
  • Check drivers for your peripherals. Make sure they are updated. 
  • Check for any applications you are running that may crash Star Citizen.

 

Fix corrupted game files

It's possible you have corrupted game files. You can Verify your files. If you tried that, you have a couple options: full delete or force the data.p4k file to update.

Option 1: Completely delete your game files and reinstall.

Option 2: Force the system to rebuild your data.p4k file:

  1. Locate the file data.p4k in (install drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE. This file should be a little over 40GB. Sometimes anti-virus can cause issues with the file, so make sure you have whitelisted!
  2. Rename the file to data.p4k.backup. 
  3. Open the Launcher.
  4. Click Settings > Verify.
  5. Complete the verification and try launching. This may force update the files.

 

Tried everything here with no change?  

If none of the previous steps showed any results, gather your game and system information files and then place a support ticket. 

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