Your RSI Launcher will be missing the "Launch" button if you accidentally melted your game package, have only pledged for a standalone ship, or are trying to use a PTU RSI Launcher to access our Live environment.
If you reclaim or melt a package on your account, you may have melted your game package. Without the game package, you cannot install or run Star Citizen.
Check for a game package
First, make sure you have a game package. When looking over the Download page, you should see a message "You have X Game Package(s)".
If you see "Promotional Package", you may have melted your game package or only bought a stand-alone ship. Not all pledges are "game packages." They will be clearly marked as such, display the "Game", and contain the Star Citizen Digital Download item in its description.
You can always check your game packages through My Hangar:
- Log into My RSI on our site.
- Click on My Hangar.
- Filter by Game Packages to check for your game.
- Check for an existing game package.
- No package? You just need to purchase a game package through the store.
Install the Live RSI Launcher
If you have a game package, make sure you have the latest Live RSI Launcher. When opening the Launcher, check the bottom right corner for version, which you can find on the Download page under "Latest Version". Make sure that there is no "ptu" anywhere in the version number.