If you are receiving a 40014 error when accessing Star Citizen, specifically Persistent Universe, you may be encountering an access issue. Let's get you back into the 'Verse!
Restart and try again!
- Close the game entirely.
- Shutdown your computer.
- Wait a minute or two and startup.
- Make sure to wait for about 10 minutes.
- Relaunch the game and see if you are able to reenter without the error.
Multiple Launchers running
By default, the Launcher continues running even if you click the X to close. You can check your Windows Tray for any additional Launchers. To always close the Launcher when clicking X, select the Quit launcher when window is closed in Settings.
Possible Blat Attack
Some modem types/firmware are determining the connection to Star Citizen as a form of DDoS attack. The model encountering this issue primarily is TP LINK TL-SG3216 V2 (Firmware 1.0.2). If you have this model, you will need to access the options and configurations for the model. You need to disable DDOS-detection specifically for blat-attacks. This will keep the access from detecting as an attack and let you through. If you have a different type of modem, try searching the models documentation for turning off DDoS protection for blat-attacks.
Possible Port In-Use
CIG uses a specific range of ports for the game, cloud servers, Hub, and more. We tend to use one specific for the game - 64090. Depending on issues, access, and so on, our cloud servers may cycle through the port range. These ports include: TCP 8000 - 8020 and UDP 64090 - 64110. However, one of those ports (UDP 64090 - 64110) may already be in use on your router/ISP router by another game, service, or application. If already in use, your computer assumes this is a Blat attack/form of DDoS attack. You can check the ports on your router, or contact your ISP for help.