PlayerProfile error

When checking your game.log file, you may have found the following error:

Is fatal error: Yes
- Fatal error message: [PlayerProfiles] CGameContext::StartGame: User 'LOGINID' has no active profile!

This issue typically occurs when the game cannot generate and save files to your local system. The issue could be due to a few factors including anti-virus settings, audio playback settings, playing fullscreen windowed, or Windows permissions and file ownership.

Anti-Virus Settings

First, check your anti-virus settings for the game files. You may need to verify they are white-listed. Some anti-virus updates may cause changes or trouble with those white-listings. The files you want allowed access are: RSI Launcher.exe and StarCitizen.exe Some anti-virus software may need File Guard or Silent Mode options disabled. You may need to read up on your anti-virus software on whitelisting applications. Try launching the game after making these changes.

Audio Playback Settings

If you have speakers in your monitor, you may need to select the Nvidia driver and monitor speakers for your Playback Device.

1. Right-click on the Speaker icon in your Windows taskbar.
2. Select Playback Devices.
   
3. Locate the Nvidia driver and monitor speaker device. You can research information on your monitor for more info on what that name is.
4. Right-click on that device and select Set as Default Device.
5. Launch the game to verify if this helps.

Fullscreen Windowed Mode

For some players, the error may be due to CryEngine having issues with your view configurations. You may need to change to a Windowed Fullscreen setting on your main monitor (if you play with multiple monitors). You can set this using a USER.cfg file.

Open a program like Notepad, Notepad ++, Atom, etc. Copy and paste the following (correct display, full screen windowed) into the file (there are may other variations, this is a fast way to get going):

r_Fullscreen = 0
r_FullscreenWindow = 1
r_width = 1920
r_height = 1080

1. Replace width and height with your native resolution that you noted.
2. If you're not sure, right-click your desktop, click Screen resolution, and look at the Recommended value on the slider. This will be your native resolution.
3. Save the file with the name USER.cfg, Save file as type set to All Files, in location (installed drive)\Program Files\Cloud Imperium Games\StarCitizen\LIVE.
4. Try running the launcher and game.

Windows Permissions

Windows permissions and ownership may be blocking the generation of local files, like the User folder. These instructions walk through setting permissions and making changes to the Windows UAC. Depending on your Windows version, you may need to investigate additional steps.

 Turn off UAC (User Account Control)

UAC will lock you out of many installs and changes on your system. You may have to turn it off or set it to not Notify.

1. Open your Windows Control Panel for User Accounts.
   • Windows 7: Click Start > Settings > Control Panel > User Accounts.
   • Windows 10: Click Search, enter UAC, and select Change User Account Control settings.
2. Click Change User Account Control Settings.
3. Move the slider all the way down to Never Notify. Click Ok.
4. Restart your computer.

Take Ownership of Files and Folders

You need to take ownership of folders and files on the system. Even if you log in as an Administrator, you may not have access to change or install files. The Program Files folder is set to the Trusted Installer group, separate from Administrator access. Some of these

1. Open Windows File Explorer.
2. Right-click on Program Files. Select Properties then the Security tab.
3. Click Advanced. This opens an Advanced Security Settings screen.
4. Next to the Owner, click Edit or Change.
5. To change the owner, select the Advanced button to select from a list. Or you can type in the user account name in the "Enter the object name to select" box. Click Ok.
6. Select the check-box to Replace owner on subcontainers and objects. This appears under the Owner you changed to.
7. Click Apply. Wait until completed.
8. When it finishes, click OK on all boxes to close everything.

Fix Permissions for Files and Folders

With the files and folders claimed by your account, you need to apply permissions changes.

1. Open Windows File Explorer.
2. Right-click on Program Files. Select Properties then the Security tab.
3. Click Advanced and click Change Permissions.
4. Select Administrators or your account. Click Edit.
5. On the Permissions screen, click Add.
6. Change the Applies To drop-down menu to This folder, subfolders and files.
7. Select the option for Full Control.
8. Click Apply. Wait for it to complete.
9. Close all screens and restart your computer.

Try launching the game again.