Players have reported encountering this error when attempting to enter the game. The main cause of this error is due to players attempting to login during service outages and the error will continue to appear until service is restored.
As a reminder, you can stay up to date in real time on our Status Update page here: https://status.robertsspaceindustries.com/
If you see this, please close the game client and the launcher completely. Ensure that both programs are not showing as running in the Task Manager. Once that is done, wait about an hour and attempt to login again. This will allow time for our services to recover should that be the underlying cause.
Other Possible Causes
Please also make certain that you are using the newest version of the launcher and that it is set to the LIVE version of the game if you are attempting to join the LIVE environment. Download the current version of the RSI Launcher by going to our download page.
If you are attempting to login to the PTU, this error can happen when the PTU is no longer active or if your account on the PTU doesn't exist. Check the PTU status here. If it is active and you are getting this error on the PTU, click the log out button on the launcher then recopy your account on the website and then log into the launcher again once you get the copy email.
All Workarounds Failed
Should none of the above workarounds resolve this error, then unfortunately you will need to do a Character Reset. Initiating a reset during a service outage will also not serve to correct the problem, as the error will continue to appear and the reset will not process properly. In this case, the reset will need to be redone once services are restored.
We highly recommend that you avoid such a drastic step until all other avenues of fixing the error are exhausted.