Upon disconnection from the server, players may be presented with an error similar to the one pictured above. This error may also appear when attempting to connect to a server that is offline, such as the PTU server if it is not available to you. Should this occur, wait 15-30 minutes, double check that you are logging into the correct server, and then attempt to login again.
If the issue is not resolved try the following:
- Switch to a fully wired network connection if you are usually using a wireless Internet connection.
- Check that your Ethernet drivers are fully up to date.
- Reset your home network. You will need to follow the instructions for your network hardware or those provided by your Internet Service Provider for this step.
- When selecting to login to the universe, change the option from Best to the closest region to your physical location.