We are unable to restore any aUEC that may have been lost with the launch of 3.9.0.
While unwanted, this sort of event can happen during the Alpha phase of development, particularly while building out our backend services and infrastructure. Upon the launch of Patch 3.9, we encountered various Long Term Persistence (LTP)-, wallet-, and database-related issues after our deployment. The result was that players’ wallets were left in a state with a different amount than what had been earned and expected from prior versions.
We’ve deployed several fixes to address the playability of 3.9.0, and actively continue to address persistent aUEC issues. In the meantime, players can expect a degraded aUEC experience, up to resetting the value to zero after logging in after patching the game.
As always, to help us find and correct bugs and other issues that are found in game, please report them on the Issue Council. Thank you for your patience and understanding.