Below are some of the issues and bugs that we are aware of within Star Citizen Alpha 3.15.x. We are still actively working to address these issues fully and Issue Council reports on the problems are greatly appreciated.
Quick Jump Links:
- Pledge Items Lost on Death
- Ground Vehicles and Initial Spawn Points
- Game/Launcher Issues after a Server Crash
- Repair, Rearm, and Refuel Stations May Not Function Properly
- Character Customization is Not Saving Changes
- Running and Installed Application Conflicts
- Unable to Party Launch with Friends
- mobiGlas is Missing or Non-Functional
- Ship Claims Are Not Functioning
- Hangar Module Not Available
- Error 15008/16008
- Error 30000
- Select System Menu is Empty
- Login Troubles After a Ship Bed Logout
- Mouse Cursor is Flickering in the mobiGlas
- Constellations Will Despawn After Undocking a Ship
- Loadout Service Issues
Pledge Items Lost on Death
With patch 3.15, personal player inventories have been introduced and players will now lose all of their carried items should they die, as they will remain with the player's corpse instead of staying with them upon respawning. You will need to return to where you died to recover your items on your own. Items lost will be only what you were carrying at the time of death and anything safely stored in a landing zone will be retained.
This also applies to items from the pledge store, including subscriber items, however the pledges for these remain attributed to you on your account even though they may be lost in game. We are examining solutions for recovering these looted pledge items in the future, but for now, if you wish to recover these you will need to perform a Character Reset or wait for the next major game patch.
This is intended functioning of the system and so RSI Support cannot assist with recovering items lost to death if they are taken by someone else before you can retrieve them yourself.
Ground Vehicles and Initial Spawn Points
This latest update links the location of all of your ships to your initial spawn location. If you own ground vehicles that have been acquired from the pledge store, selecting an initial spawn location that supports ground vehicles will ensure that you can access them.
New Babbage is a good choice for this, if you an uncertain which starting locations support ground vehicles.
Game/Launcher Issues after a Server Crash
In the unfortunate event of a game server crash, players may encounter issues reconnecting to the game. This issue may present itself as an infinite loading screen or being unable to interact with the game menu.
If you encounter this issue, you will need to fully exit the game and restart to correct it.
Repair, Rearm, and Refuel Stations May Not Function Properly
We are aware of this issue and are working on a fix for a future patch. To avoid possibly getting stranded at a location and away from assistance, we recommend players perform refueling and repairs at a major city or space station before heading out to explore.
Character Customization is Not Saving Changes
We've been receiving a number of tickets from players reporting that character customization is not saving their settings and are presented with a character that does not match the one they designed once they enter the Persistent Universe.
This issue and the cause of it is still under investigation, so should you encounter this, please head to the issue Council and add your information on this bug to this Issue Council report to help us track down a solution: STARC-21581
Running and Installed Application Conflicts
There are cases where certain specific programs may conflict with the RSI Launcher or game client and prevent it from running properly. It is difficult to form a list, but if you are running into constant issues with consistently launching the game or persistent and pervasive game client crashes within the first five minutes of play, considering turning off other running programs and applications and trying again.
Though rare, simply having certain applications installed may also cause troubles, which is much harder to identify.
A recent such conflict our Tech Support Agents have identified is with Sonic Studio 3 / Sonic Studio Virtual Mixer which will need to be fully uninstalled for the RSI Launcher to properly function.
Unable to Party Launch with Friends
There have been many instances of players being unable to join the Persistent Universe when in a party with other players. The result of this issue is that some members of the party will end up on a seemingly infinite duration loading screen or have their game client crash entirely. If you have experienced this, please add your information to this Issue Council report: STARC-11693
To workaround this problem if it pops up, have one member of your group join a server solo, and then have the rest of the players in your group individually join the same server via the friend's list.
mobiGlas is Missing or Non-Functional
We have received an increase of reports of this issue happening in Alpha patch 3.14. Entering character customization and changing your character's gender, appearance, and eye color a few times may correct these issues. After changing your appearance, enter the Public Universe. If not resolved please try customizing again.
If your issue continues, please do the following steps before you reset your character:
- Login to your RSI account on the website.
- Report the issue and any details regarding what you were doing when it happened on the Issue Council.
- Attempt the workaround listed above.
- Head to this article to review what you will need to do: Character Reset
Ship Claims Are Not Functioning
There has been a large number of reports that ship insurance claims are not functioning in certain instances. We are looking for more information to track the root cause and discover any possible work arounds while our teams look into a more permanent solution.
To address this issue and help us track down the underlying cause:
- Head to the RSI website.
- Login to your RSI account.
- Report what happened and the steps to reproduce it on the Issue Council using this link: STARC-11614
- Attempt to spawn a different ship.
If all of your ships have entered a state where they have become unusable, you may need to do a Character Reset. Head to this article to review what that process entails: Character Reset
Hangar Module Not Available
As of Star Citizen Alpha patch 3.13.1a, the Hangar Module is currently disabled while we examine needed fixes for issues with the module.
There is currently no time frame for when it will return. Check the patch notes on Spectrum for updates on when it has returned.
This error appears when there is a service outage or when there is trouble connecting to the login service. It is fairly common and generally will be fixed with time.
We have a more in-depth article to address this error here: Error Code 15007/16007/16008
This error will typically appear alongside a server disconnect which most commonly happens when the server you are playing on crashes. Sometimes after this occurs, trying to load back into a new server will cause an infinite loading wheel to appear and never connect. To correct this, completely close out of the game and then restart from the RSI Launcher.
Select System Menu is Empty
In rare cases the option to select a system to begin playing is totally missing from the game's main menu screen for entering the Persistent Universe. Should this occur, completely close both the game and the RSI Launcher and wait a few minutes before restarting the application. Ensure the tasks are completely ended in the Windows Task Manager as well.
Should the restart not work, a few players have reported that totally restarting their computer has helped.
If you encounter this, please consider adding your report to the Issue Council so we can work towards sorting out the root cause of the troubles.
Login Troubles After a Ship Bed Logout
The symptoms of this issue may appear in two different ways:
- A loading screen that never completes.
- An error message pop-up (Error 20018) after a long loading time.
There are a few possible ways to correct this:
- Enter Arena Commander or Multiplayer Free Flight using the ship that you previously logged out in, then after playing in that mode for a bit attempt to enter the PU once again.
- Attempt a Character Reset. This should only be done as a last resort if all other attempts to correct the troubles.
As a reminder, you will get an error if you attempt to login while the reset is processing and attempting to do so before it completes may cause additional issues.
Mouse Cursor is Flickering in the mobiGlas
The problem prevents some ease of use of the mobiGlas as clicking will sometimes not function. This is due to a strange interaction from certain types of control peripherals, such as flight sticks.
We are actively looking for additional information and reports on this issue so should you experience it, please consider adding your report and experience, including any additional control peripherals you might be using, to this Issue Council report: STARC-2191
For now, if this occurs some players have reported that repeatedly clicking with the mouse can sometimes bypass the problem.
Constellations Will Despawn After Undocking a Ship
This issue can occur with all Constellation variants that allow for a ship to dock. After a player undocks a ship from the Constellation and moves far enough away, the Constellation will despawn.
Until a fix for this can be applied, to prevent this from happening a player will need to stay within 30KM of the Constellation after undocking.
Loadout Service Issues
We are aware of and actively investigating an issue impacting some loadout services. This may manifest through a range of symptoms such as:
- Difficulties with proceeding on an insurance claim through the ASOP terminals
- Difficulties in accessing or saving changes through the Vehicle Loadout Manager or Equipment Manager on your mobiGlas
- Errors connecting to loadout services through the Character Customizer
Please note that a Character Reset will not resolve this problem. Logging out and closing the launcher entirely before logging back in may temporarily help with some of these symptoms until a fix is implemented.
When you have a moment, consider heading to the Issue Council to add information to any current reports to help us track down the root cause of the problem.