Below are some of the issues and bugs that we are aware of within Star Citizen Alpha 3.24.x. We are still actively working to address these issues fully and Issue Council reports on the problems are greatly appreciated.

Also be sure to check the RSI Status page for updates on any service issues that have been noted:

Quick Jump Links:

Newer additions to this list and any especially impactful ones are added at the top, with longer standing issues towards the bottom.

Technical Issues
Ship Issues
Location Issues
Inventory and Item Issues
Mission Issues
Arena Commander
- Unable to Enter Game Modes
- Friendlies are Showing as Enemies
Other Issues
- Global Chat and Members List is Missing
- Select System Menu is Empty

Technical Issues

Error 19k, 30k, and infinite loading issues

We are aware of and currently tracking the 19k and other login related errors and the causes behind them. Our teams are actively investigating the cause and will have more information when available.

If you haven't already, please add information about your experience with these errors to relevant Issue Council reports, including what you have attempted that has allowed you to login, if applicable. Reporting both troubleshooting steps that have not worked as well as ones that have can be vital to helping our dev teams sort out the root cause of these frustrating problems.

In the meantime, try these troubleshooting steps:

Error 19k

Sometimes this error is caused due to server and network load, which can only be resolved by time. Try back later to see if the issue resolves itself.
For persistent 19k errors, double check that your game install is not corrupted by using the Verify game files option within the launcher.
Double check that there is only one instance of the RSI Launcher running.

Error 30k

Many players have previously reported this error occurring after logging out (or crashing) in a ship or ship bed. If this happened to you, try doing a character repair.
Double check that your computer meets the minimum system requirements to play Star Citizen. Of special note, the storage drive specs and space needed.
Force quitting out of the game while in one of the tutorials may also place an account in a bad state that will result in receiving repeated 30k errors. Thus, do not quit the game during the tutorials!
There have been a few reports from players that switching to installing the game on a faster SSD drive can sometimes solve this issue. If this is something that you can do, give it a shot.
Try doing a DNS flush:
- Close all open programs and applications.
- Do a search for cmd or command prompt in the Windows search bar.
- Right click on the Command Prompt application and select Run as Administrator.
- in the command prompt program, type in: ipconfig /flushdns
- Wait for the message "Successfully flushed the DNS resolver cache" to appear.
- Try launching/installing the game again.
Try changing your DNS server. Instructions can be found here.

Infinite Loading Screen

Check the more in depth steps on this article: Infinite Loading Screen

Potential Vulkan Performance Issue

We have received reports that players are experiencing a drop in frame rate (Frames Per Second or FPS) and video/graphics performance while playing Star Citizen. This particular performance issue seems to be linked to players using the Vulkan graphics API. This presents itself as a significant frame rate loss, with some players reporting FPS drops to as low as 10.

Should you encounter this while using the Vulkan graphics settings, try these steps to resolve it:

Lower your video/screen resolution in game.
Update your video card driver software.
Switch to using DirectX or Direct 3D instead of Vulkan.

Error 0 / Code 0

This is an issue related to Easy Anti-Cheat (EAC) and we are investigating the cause. In the meantime, to correct this, follow these steps:

Delete the EAC folder located in the Roberts Space Industries\StarCitizen\LIVE folder.
Fully close the RSI Launcher. Use the task bar and/or the task manager to ensure the process is killed if need be.
Re-open the RSI Launcher
Select the LIVE game environment from the drop down above the PLAY (or UPDATE) button.
After LIVE has been selected, click the cog wheel next to the dropdown.
Select Verify game files.

Allow this process to finish. If this does not correct the issue, consider totally uninstalling the game and all related files for a fresh install to ensure all files are correct.

Game/Launcher Issues after a Server Crash

In the unfortunate event of a game server crash, players may encounter issues reconnecting to the game. This issue may present itself as an infinite loading screen or being unable to interact with the game menu.

If you encounter this issue, you will need to fully exit the game and restart to correct it.

Ship Issues

Ships May Randomly Explode at Low Altitude or Entering Atmosphere

We are investigating reports that ships may be exploding randomly when they are flying over a planet surface at low altitude. At other times, it might explode when entering the atmosphere. There have been several reports from racers encountering this.

To help us target and solve this, should you encounter this issue please gather any relevant information (such as ship used, location, etc.) and add your information and experience using this link: STARC-106280

Destroyed Ships are Unclaimable

We have received report and are tracking down the cause of an issue where players may find their ships unclaimable after they are destroyed for some reason. The particular symptoms of this are attempting to recover a destroyed ship only to find that the claim button at the ASOP terminal is missing. Our teams are currently working on sorting this out for a future patch.

In the meantime, to work around this issue we have reports that players have been able to claim their ships at Grim Hex. Alternately, there is always a ship rental option as well.

Customized Origin 315p Ships Have no Flight HUD

Being able to customize one's ship is usually a big enjoyment point for many, however at the moment our ship series that features this has a bit of an issue: Once in game, a customized 315p ship will have no flight HUD while it is being used. Obviously, this is not ideal, but the ship can still be used. Think of it as a challenge!

This only affects 315p ships that have been purchased from the store that have customization options, all owners of a pledged 315p ship have been given an uncustomizeable 315p loaner until this has been fixed.

The Reliant cannot change flight modes

An issue has been identified where the Reliant is currently unable to switch its wing configuration or go into a vertical flight mode. This is currently affecting all variants of the ship. A fix is in the works for a future patch to resolve this issue with the ship.

Until the fix is live, we will be issuing all Reliant owners an Avenger Titan loaner to use for the time being.

An Impounded Hull-C is Respawning with Cargo Spindles Extended

In the situation where a player has for some reason had their Hull-C impounded while it had its cargo spindles extended, when it is recalled and retrieved from the impounded state, the cargo spindles will still be extended. If the ship is retrieved in a hangar, this can result in the ship jittering around, crashing, possibly exploding, and otherwise be unable to be moved should it remain intact.

To avoid this situation, do not leave your Hull-C unattended or store it with its spindles extended.

Hull-C: Cargo Transfer Options are Absent

If a pilot of a Hull-C enters a loading bay, they are understandably expecting to be able to sort out their cargo when doing so. Some haulers have been reporting that the cargo transfer options simply do not work and it can result in losing their cargo and the ship being impounded. This can also present itself with a timer of "0:00" showing.

Our teams have discovered that in the event the Hull-C entered the loading bay without first extending the cargo spindles, the cargo transfer options will be absent and the behavior noted above can be seen. To prevent this from happening, ensure the cargo spindles are extended before entering the loading bay. It's a good idea to also note the above issue with the Hull-C, in this case.

Other Hull-C Issues

During testing phases, our teams and testers have encountered a number of issues that may be affecting the Hull-C, which range from strange error messages, problems with cargo loading or unloading, among others.

If you encounter any troubles with this ship, please report it on the Issue Council so that we can gather data and make this ship the best it can be.

Hull-A is Spawning with Cargo Spindles Partially Extended

If for some reason a player stores his Hull-A with the ship's cargo spindles in any other position than closed, whenever the ship is retrieved to a hangar the spindles will still be in whichever position they were in before. This can result in the spindles having no interaction options and thus become generally unusuable.

To avoid this situation, do not store your Hull-A until the spindles have been fully retracted.

Vehicle Inventory is Inaccessible

While the necessary interaction points are present, the ability to enter and utilize vehicle inventories does not seem to function. Unfortunately, there is no work around for this issue at the moment, but a fix is already in the works for a future patch.

Location Issues

Elevators Occasionally won't Travel to Personal Hangars

Some players have found that the elevator to their personal hangars either doesn't arrive when called or won't complete the journey to their personal hangar. At times the elevator will still travel to other locations such as the lobby but the button for the hangar doesn't respond.
While we are investigating this issue, we have identified a temporary workaround. If you have ships in your hangar, use an ASOP terminal to claim all ships that present with that option. You should then be able to use the ASOP terminal to call a ship to your hangar and successfully use the elevator to travel there.

Back to top.

Players May Get Unceremoniously Removed from Friend's Hangars

After inviting a friend into your party and then to your hangar, if your friend attempts to enter the hangar first, they will fall through the elevator and end up in the spaceport, unable to move and invisible. A player in this state will not be able to do anything, including force respawn their character. This has been seen to happen most frequently after the servers have recovered from a crash.

To resolve this issue should you end up in this state, exit the game and login again.

Player is Teleported Back to Hospital Repeatedly

After respawning into a medical bed after death, it is possible that a player may get stuck in a loop where they are teleported back to the medical bed where they recently respawned. This has been reported most often at Orison, but is not exclusive to that location. As a result of this teleporting, it leaves the player unable to do anything for more than a few minutes at a time before they are ported back to the medical bed.

Unfortunately, there is no clear and reliable work around, though a character reset sometimes has an affect of freeing the character, but not consistently.

To help us track down the cause of this very problematic bug, if you have experienced this - even if the problem has fixed itself somehow - please add any information you may have to this Issue Council report: STARC-112051

Be certain to include as much information as possible, including any steps that were taken to try to resolve it, where you were, and what you were doing before ending up in the medical bed to respawn.

Pressing "F" After Spawning in Orison or New Babbage Traps the Player in Bed

When first spawning into the game at the Orison and New Babbage hab locations, if a player uses the "F" key to leave the bed using the inner thoughts or other interact menu option prompts, the command will not function. This will also prevent any other methods to get out of bed and thus leave the character stuck there. Generally this is not conducive to a good gaming experience.

Should you find yourself in this situation, you will need to exit the game and relogin.

To avoid this situation from happening, use the "W" or "Y" key to stand up from the bed. Alternately, to avoid an accident in future game sessions, choose to spawn at one of the other areas instead of these two.

Grim Hex Turrets may Fire on Players with a Crime Stat

For the criminals out there attempting to seek some downtime, Grim Hex is usually the place to go. However the port's turrets seem to be firing on players that have committed crimes elsewhere just before arriving at Grim Hex. Generally, this should not be happening unless you have angered Grim Hex itself.

There is not a workaround for this currently, but most reports seem to indicate that doing a crime at Kareah right before quantum traveling to Grim Hex causes this to happen most often. If you can do it quickly enough, you can still request to land and will be assigned a hangar. Move quickly if you can?

Personal Medium-sized Hangars have Broken Elevators

When attempting to enter or exit a medium-sized personal hangar, the elevator to access is grayed out, leaving the owner stranded outside. A fix is already being worked on for a future patch.

In the meantime, as a workaround for this, players that would normally be assigned a medium-sized hangar will be granted access to the next size up (large) until this is resolved.

Client Crash around Lorville

We have investigated reports and confirmed a game client crash that can occur in the Lorville area of the game. This is related to graphics issues and can be solved by updating your video card drivers.

Graphics cards typically come with software to help manage driver updates, but if for some reason you have decided not to use those, you will need to head to the website for your video card manufacturer and download/install the most recent driver update from there.

Issues with Shuttles, Trains, Trams, and Elevators

We have seen and verified reports for various issues with certain options for player transit, like trams, shuttles, and elevators. This can present itself from the tram or elevator flickering or appearing jittery to shuttles not arriving on time. While not common, there are also reports of players falling through the floor to their death unexpectedly.

A fix for many of these issues is planned for a future patch, but additional reports of issues to help document problems and locate new ones is always appreciated on the Issue Council.

Inventory and Item Issues

Equipping a Second Helmet Results in Asphyxiation, Movement, Heart Rate Issues

How does one equip two helmets when one doesn't have two heads? Players can have a helmet on in an attachment slot if they equip one using the PIT menu (F + right mouse button) at their character's hip. Putting on another helmet will result in asphyxiation after a few minutes, regardless of the breathability of their current location.

This can also present itself as a high heart rate and fatigue, being unable to do anything but walk slowly, instead of dying due to no air.

To prevent this from happening, ensure that there is no helmet equipped in the extra attachment slot.

Unexplained Encumbrance and Movement Issues

There have also been several reports of players experiencing general encumbrance issues, that are also presenting as a high heart rate and being unable to sprint or walk quickly. If it is not related to the double helmet bug mentioned above, then we are looking for more information on this to discover the root cause and thus, plan and implement a fix.

Should you experience this annoying issue, please head to the Issue Council and add your information (even if you already solved it) to this IC post: STARC-112430

In the meantime, if your character enters this state, dying outside of an armistice area may correct the issue. Check that it is not the double helmet issue above first. Be certain to put things you don't want to lose into storage before doing this, otherwise some other jerk may come take your stuff!

Multi-Tool Mining Attachments Fail to Equip Properly

When attempting to do some mining, outfitting a multi-tool with a mining attachment may result in the attachment failing to equip properly, which results in everything not working as expected. This also occurs in prison when attempting to mine to work down a sentence.

If your multi-tool finds itself in this state, inspecting and/or customizing the multi-tool and the mining attachment can fix it. Alternately, relogging into the game will also fix it.

Freight Manager Kiosks Are Not Recognizing Cargo

After taking the time to haul cargo for a mission and setting things out in the cargo grid for a freight elevator, the freight manager kiosk is not recognizing the cargo is there. The display on the kiosk will show "0/X" for any contract orders.

Further investigation into this issue is ongoing for a more permanent fix, but it appears this is only a UI issue and the cargo is still being counted properly. Once your cargo is properly delivered and set on the grid, press "confirm" and the mission will complete.

Hand-Held Weapons May Not Function

When engaging in combat outside of a ship, one would expect their weapons and things to work properly to defend themselves. However right now we are seeing some reports that this is not the case. Many hand-held weapons are simply not functioning when the trigger to fire them is pulled, which is kind of essential to defending oneself. This seems to not happen to weapons that are looted from enemies in the Underground Facility or elsewhere, only to player owned weapons.

Until this can be sorted out properly, we have had some reports from players that switching to a different hand-held weapon or device (like a medipen) and then back to the weapon can temporarily fix the issue.

To help us track down the root cause, please add information about this problem to this report on the Issue Council: STARC-80531

Player Inventory Becomes Inaccessible

We have observed and seen reports regarding a player losing access to their inventory and everything stored inside. There does not seem to be a specific trigger that is causing this to happen, so any reports on players encountering this would be appreciated. These reports should be posted to the Issue Council.

If your inventory has become inaccessible due to this issue, you will need to fully exit from the Star Citizen game client and restart.

Weapon Attachments Cannot be Interacted With

If a weapon attachment is dropped on the floor/ground while out and about in the 'Verse, it becomes impossible to interact with the attachment. The result is that dropping an attachment means it is functionally gone and it's now attached to that location in the world instead. Our teams are working on a fix for this so that players can pick up after themselves.

Until interact-ability is returned to attachments out in the world, players should avoid dropping weapon attachments as they will become scenery. It is still possible to interact with weapon attachments while kept in various inventory spaces.

RSI Support is not able to assist with recovering weapon attachments lost in this manner, so don't litter.

Mission Issues

"Evict Illegal Occupants" Derelict Outpost Mission Target NPCs are not Spawning

After accepting the mission to remove the occupants, players are arriving to find that said occupants are not present. Maybe they got word ahead of time and decided to leave beforehand, but regardless of the reason without occupants to "remove" the missions cannot be completed.

There is currently no workaround for this.

Derelict Settlement NPCs Do Not Move after Spawning

Contrasting the above issue, at settlements where the occupants are indeed present, they seem to simply stand there and not move around or patrol. Perhaps they just need a rest or are just vibing but they remain in their place, seemingly forever.

This is also no workaround for this one, but if you are there to kill them then it should be pretty easy to do.

Certain Hauling Missions May Award Negative Reputation

We are still investigate the exact nature and cause, including where and when this occurs, but our teams have verified that some cargo hauling missions may somehow cause a player's reputation to go negative. This will result in a loop of getting rehire missions.

There is no workaround or solution for this once it is encountered, sadly.

To help us track down and squash this issue, please report any instances of this reputation anomaly on the Issue Council using this link: STARC-121699

Please be sure to include the mission name and any other relevant information, such as locations, ships used, party status, etc. to help us track down the causes.

No Tresspass Warning when Accessing an Underground Facility

If a player wanders into an Underground Facility when they do not have permission to be there, the player will not receive any trespassing warnings. Should a player turn in all their missions for the area, they should have 15 minutes to leave before the guards become hostile.

To prevent an unexpected death, don't linger in an Underground Facility if you have no reason to be there.

Mission Targets for the "Repel Raid on Orision" Mission are not Spawning

When going out on a mission, one does expect to be able to find the targets of said mission to complete it for glory and taking stuff. However in this case, the hostile targets that are the subject of the "Repel Raid on Orision" mission never appear. This of course results in mission failure.

There is currently no workaround for this. Until this has been fixed, we advise against accepting this mission at all as failing/abandoning it will cause a hit to your reputation with Crusader Security.

Missions Abandoned after Server Crash

An unfortunate side effect of a game being in a testing state like Star Citizen, sometimes server crashes are an occurrence that will rear its head once in a while. After this happens, players that return to the game may find that their previous missions have all been marked as "abandoned". There is unfortunately no way around this happening at the moment.

This is not intended but there are plans in the works to fix this in the near future. A mission that is abandoned in this matter will not affect your reputation.

Arena Commander

Unable to Enter Game Modes

It is possible for the Arena Commander user interface (UI) to get into a state where it is impossible to enter any game mode. This generally occurs if any UI element aside from "DEPLOY" is selected. It will remain in this state until the player leaves and then re-enters the Arena Commander interface.

To avoid this from happening, players can either do nothing but select "DEPLOY" or choose a ship and then spam click the "DEPLOY" button.

Friendlies are Showing as Enemies

If any game mode is selected that involves friendly units such as any mode involving team play, the friendly units in the battlespace will be showing as enemies. Firing upon your teammates will results in getting kicked from the match for friendly fire.

Unfortunately, there is no work around for this. If possible, check who your teammates are and try to avoid firing on them if you wish to play one of the game modes affected by this.

Other Issues

Global Chat and Members List is Missing

This generally appears after the server has recovered from a bad state, which results in the chat and member list not appearing correctly or at all.

Players can fix this by exiting and re-logging into the game.

Select System Menu is Empty

In rare cases the option to select a system to begin playing is totally missing from the game's main menu screen for entering the Persistent Universe. Should this occur, the most common cause is missing a game package. Normally this should be caught at the launcher if you are using the RSI Launcher version 2.0 or later, but steps to check if this is the case can be found at this page.

If you do have a game package, completely close both the game and the RSI Launcher and wait a few minutes before restarting the application. Ensure the tasks are completely ended in the Windows Task Manager as well.

Should the restart not work, ensure that any extra security programs that might be interfering with the connection are disabled or you have whitelisted the RSI Launcher in the relevant settings. Examples of these are the NordVPN Web Protect feature or some anti-virus/anti-malware programs. A few players have reported that totally restarting their computer has helped.

If you encounter this and cannot resolve it, please consider adding your report to the Issue Council so we can work towards sorting out the root cause of the troubles.

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