We are aware of an issue where players may find all of their equipped items gone after trying on clothes in a clothing shop.
To avoid the loss of equipped items, armor, weapons, etc. you will need to unequip all items before trying on clothing in any clothing store. Failing to do this may result in the deletion of all equipped equipment. RSI Support staff will not be able to assist with recovering any items lost to this unfortunate bug.
The fix for this will be implemented in a future patch.