No, due to certain limitations with the manufacturer we are unable to combine shipments at this time.
An order can only be cancelled or altered if it has not been sent to the manufacturer for processing. If you see the current status as “shipping order created” this is currently in process for shipment and cannot be altered. Otherwise, you can cancel this within your account. If you need to update the item submit a support ticket for assistance.
Orders will generally be processed by the manufacturer usually within 7 days. However, due to some circumstances outside of our control this could take longer. If you have a question about the processing time of your order we would be happy to provide assistance.
Yes, you will need to enter the address in your saved address book. During checkout enter your billing information in the appropriate section and enter the address you would like to have the item shipped to in the shipping section.
Tax will be applied depending on the country associated with your billing address. Some countries will levee import taxes and duties on top of the tax already paid. We are not responsible for additional fees incurred. However, if there is a circumstance where you incurred a tax obligation twice please submit a support ticket for assistance.
In the event your order should have an error during processing you will see this message. Our merchandising team will collect your order information and submit it directly to the manufacturer for processing. However, this will cause a delay in delivery. You can expect it to arrive within 6 to 8 weeks instead of the standard 4 to 6 weeks.
Our site does not currently offer support for Chinese shipping addresses. You will need to submit a support ticket so an agent can set this up for you.
Please submit a support ticket and provide as much information as possible along with photos. This will help us make a determination of the appropriate action needed.
Contact your local post office to have your mailed forwarded to your new address. Once the items have left the manufacturer they will be delivered by your local postal service.
No, brochures will be shipped via regular mail. It will be announced via Spectrum of when mailing has begun. No tracking information will be provided.
Most of these items will be processed for shipment once the game is complete. More information will be provided at that time. However, if anything changes you will be updated.