With the world being so connected and virtually everything being online these days, security and privacy is an issue that is on most everyone's minds. Cloud Imperium Games is no different as we value our player's privacy and offer several options to protect your RSI Account.
To see how we handle player data, take the time to review our Privacy Policy.
I Want a Copy of my Account Data
If you would like a copy of your account data, we can help you with that request. We recommend reading our privacy policy first to understand the nature of the data that we collect.
As we will be discussing personal account information, to verify the legitimacy of your request, we require that you do so from your registered and verified RSI account. This means that you must submit the request after logging into the RSI account in question and have passed Two-Factor Authentication (2FA).
If your request is approved, it may take up to 30 days to complete the request. The account data package will be delivered to you securely and encrypted so that only you will have access to its contents.
To submit your request:
- Login to your RSI Account.
- Head to our support site Knowledge Base.
- Click the Submit a Request button.
- Clearly outline your request with both a descriptive subject and within the body of the message itself.
- Send the ticket.
We will not be able to assist with this request if the ticket is placed while the relevant RSI account is not logged in or if it was sent from an email address. If you need assistance recovering access to your RSI account, you will need to do that first.
Should you have questions about how we handle the information requested for this situation, please review our Privacy Policy here: https://robertsspaceindustries.com/privacy
Delete my RSI Account
If you would like to have your account and personal information deleted, we can assist with the request. We hate to see you go, but understand and respect our user's decisions when it comes to personal information privacy. Proceeding with this erasure request will permanently remove your personal information from our system.
IMPORTANT: Account deletion is permanent!
If we delete your account and remove your personal data from our systems, this request cannot be reversed. You will lose access to all pledges, ships, items, armor, rewards, and any special objects or promotional materials earned while playing Star Citizen.
Please consider these implications before proceeding with your request.
Information that will be removed:
- Name
- Contact Information (phone number, address, email address)
- Security details
- Saved Payment Information
- All attributed pledges
- Issue Council entries, chat, responses, and uploaded data
- Spectrum posts, chat, replies, and any uploaded data
Information that will NOT be removed:
- Transactional data such as orders, invoices, taxes, etc.
- Communications with RSI Player Relations staff.
Additional Actions:
- You will be removed from all mailing lists
- Your Login ID, Handle, and email address will be removed, and thus will be free for use on other RSI accounts.
This deletion will only apply to the account from which the request is made. If you have any other accounts registered under other email addresses, you will need to submit a separate request from those accounts.
Requests for account deletion may take up to 30 days to complete. Once the erasure is complete, RSI will not be able to recover or restore your account or personal information.
To submit your request:
- Login to your RSI Account.
- Head to our support site Knowledge Base.
- Click the Submit a Request button.
- Clearly outline your request with both a descriptive subject and within the body of the message itself.
- Send the ticket.
We will not be able to assist with this request if the ticket is placed while the RSI account is not logged in or if it was sent from an email address. If you need assistance recovering access to your RSI account, you will need to do that first.
If you have questions about how we handle the information requested for this situation, please review our Privacy Policy here: https://robertsspaceindustries.com/privacy