All RSI Accounts are required to have Two-Factor Authentication (2FA) set on their account. By default, this is set to the registered RSI email account, but it can also be set to a mobile authenticator app, which is much more secure!
You will need to have a compatible mobile device to install and configure a mobile authenticator. These instructions work for the Google and Authy authenticators.
- Visit our site and login.
- Click on your Account Icon in the upper right.
- Choose the Account Dashboard from the options that appear.
- Click into the Settings option.
- Select the Security tab on the left. You will be prompted to enter a 2FA verification code.
- Scroll to the Security Management section and select the Two-Factor Authentication (2FA).
- Select the Mobile Method option.
- This will present a window with links to download either Authy or the Google Authenticator as well as a QR code and a separate alphanumeric code to enter to setup the authenticator.
- Once the QR code has been scanned or the code has been entered, click NEXT.
- You will be asked to enter a verification code as you normally would when logging into your account.
- After this new code has been verified, you will see a notification in the upper right that your 2FA has been updated.
Important: Authenticators generate and use cookies when logging into your RSI account, Spectrum, or the RSI Launcher. If you are blocking cookies, you may need to allow access for our site's cookies.
If you need to change to a new mobile device...
...remember to deactivate your mobile authenticator within your RSI account first! Failing to do so will mean that you will also lose access to your RSI account if you have lost access to the app. Re-installing the app on the same device will not re-connect it to your RSI account.
Generate and Save Your Backup Codes
With your authenticator setup, you should generate your backup codes! If you ever get locked out without access to your authenticator, you can use the backup codes to get back into your account.
Return to the Security Management section in your Account Settings and select the Backup Codes option.
You will be presented with several options to receive your backup codes! Save these codes in a secure location outside of your RSI account and mobile device used for authentication.
I am locked out of my account!
If you find yourself locked out of your account with no access to an authenticator code nor one of your backup codes, then you will need to place a ticket to RSI support for assistance with recovering account access.