All RSI Accounts are required to have Two-Factor Authentication (2FA) set on their account. By default, this is set to the registered RSI email account, but it can also be set to send the codes to a secondary email account for extra security in case your primary RSI Account email is ever compromised.
You will need a secured email to add and configure email two step authentication.
- Visit our site and login.
- Click on your Account Icon in the upper right.
- Choose the Account Dashboard from the options that appear.
- Click into the Settings option.
- Select the Security tab on the left. You will be prompted to enter a 2FA verification code.
- Scroll to the Security Management section and select the Two-Factor Authentication (2FA).
- Select the Email Method option.
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Enter the new email address that you would like to use to receive your email 2FA codes and click SEND VERIFICATION CODE.
- You will be asked to enter the verification code just like you would when logging into your account.
- After this new code has been verified, you will see a notification in the upper right that your 2FA has been updated.
Important: Authenticators generate and use cookies when logging into your RSI Account, Spectrum, or the RSI Launcher. If you are blocking cookies, you may need to allow access for our cookies.
If you need to update your email address...
...remember to also update your email authentication as well! To do this, when you update your email, you will need to deactivate email two step authentication. Once that has been done, go through the steps listed above once more for the new email address.
Generate and Save Your Backup Codes
With your authenticator setup, you should generate your backup codes! If you ever get locked out without access to your authenticator, you can use the backup codes to get back into your account.
Return to the Security Management section in your Account Settings and select the Backup Codes option.
You will be presented with several options to receive your backup codes! Save these codes in a secure location outside of your RSI account and mobile device used for authentication.
My email authentication code is not included in the email I received!
If you are using Apple Mail and cannot see the Multi-Factor Authentication (MFA) code in the email, it is actually there where it should be but it hidden due to strange formatting issues. To copy your code, do a "long-press" on the blank space where the code should be and then it should get copied for login use.
Email Authentication was Turned On Automatically
Email authentication is now a standard security feature enabled on all RSI accounts to help protect your account from unauthorized access. While this adds an extra step to logging in, it significantly improves your account security and we require it for all accounts to help protect your information and pledges.
You can upgrade to a mobile authenticator if you like to avoid having to check your email each login, as a phone app is very easy to use.
For more information on the measures we take to secure our player's accounts and why, check out this article: RSI Account Security Overview
I am locked out of my account!
If you find yourself locked out of your account with no access to an authenticator code nor one of your backup codes, then you will need to place a ticket to RSI support for assistance with recovering account access.