We are aware of an issue where non-ship component customizations on a 300-series ship may be removed after an insurance claim is filed. What is likely happening is a failsafe that we implemented has triggered to prevent your ship from becoming unusable due some other issue, and so the game has spawned a basic, default version of the ship instead. This is unfortunately not something that RSI support can assist with directly and will need to be corrected in a future patch.
Don't worry though; any customizations set on the affected ship have not been lost!
Should this happen to your ship, please do the following steps:
- Login to your RSI account on the website.
- Report the issue and any details regarding what you were doing when it happened on the Issue Council.
If your ship is missing other key components, please see this article instead for further assistance.