There have been many reports of players finding that after switching out either their ship or personal equipment, the swapped out components and items vanish from their inventory and cannot be used again. This includes paints vanishing from player inventories. Should you experience this issue, please add your accounting and experience to the appropriate Issue Council report to help us track down and correct the root cause.
There are a few prevalent instances of missing equipment that we are aware of, which are:
- Ship loadout resets to default
- Stock ship components missing after loadout changes
- Personal weapons/armor missing after switching equipment
- Loaners for ships that are not flight ready disappear
If you have encountered one of the above listed situations, please head to the Issue Council and add your information to a report.
For our article going over the specific of how to use the Issue Council if you have not used it before, click here.
RSI Support will not be able to assist with recovering individually lost items.
However, if your account has gotten into a state where it has become completely unplayable due to all available ships getting into an unflyable state, please check out this article to learn what you will need to do to attempt to fix the issue: Character Reset