We're aware of and are investigating several issues related to problems when attempting to customize a character, including game crashes. While we do not have a time frame for a permanent fix for these issues, we do have a few possible steps to take to resolve this error and game crash.
After encountering this crash or getting stuck at character creation, follow these steps:
- Restart the RSI Launcher
- Enter Star Citizen
- Go to the game's Options menu
- Under the display settings, change the display mode to Windowed.
- Continue through the character creation process and enter the 'verse.
Once past character creation, you can return your display settings to normal.
Should none of the above workarounds resolve this error, then unfortunately you will need to do a Character Reset. We highly recommend that you avoid such a drastic step until all other avenues of fixing the error are exhausted.
As always, we highly encourage adding reports and information related to these bugs and issues on the Issue Council so that our devs can get as much data as possible to resolve these issues for good.