Knowledge base Announcements
Submit a request
Knowledge base Announcements
Submit a request

other ways to find help

Learn the basics!

how to play guide
Found a bug?

check rsi issue council
Helpdesk forum

spectrum community

Articles in this section

Install the Star Citizen PTU

Avatar
Created by: Þægilegt Supernova
  • Updated

banner-ptu.png

If you have been invited to the Public Test Universe (PTU), you can install the PTU Launcher and game. These are different and separate than the current LIVE Launcher and game. When installed, they will create a PTU folder for each.

For more information on PTU, see the Public Test Universe (PTU) FAQ.

 

Install and join the PTU

The following steps have been best for downloading, installing, and logging in:

  1. Visit the RSI website and click Account. Login with your Login ID and password. Click Settings to open your account.
    PTU_AccountProfile.png
  2. Click the Public Test Universe tab.
  3. Click Copy your account to the PTU. Following this step, you should receive an email with your PTU-specific password. 
    Be patient: It can take some time for the email to arrive.  It will arrive from no-reply@robertsspaceindustries.com with the subject "RSI Test Account Copied to Public Test Universe". The servers are handling a high number of requests. 

  4. The email you receive will contain everything you need to install and log in to the PTU, including a link to the installer and your PTU password. You should only need to install the RSI PTU Launcher once, but you will need to re-copy your account periodically, whenever a new PTU cycle occurs or changes require accounts to be on the PTU.
    PTU_CopyEmailConfirm.png

  5. Launch the installer exe and follow the instructions on screen. A separate installation is created in an RSI PTU Launcher folder.

  6. Log in to the PTU RSI Launcher using your Login ID and the PTU-specific password received in the email (the password you use on the standard RSI Launcher and robertsspaceindustries.com will not work.)

  7. Click Install to download the latest build.
    Launcher_Window.png

 

Access and logins

The PTU uses your Login ID and a special password we send via email after using the Copy account to PTU link in your account Settings page under the Public Test Universe tab. If you copy your account again, your previous password will become invalid, so wait for that email before attempting to log in again. You can also change your password anytime:

  1. Visit the PTU site.

  2. Click Account and login with your Login ID and the special PTU password (from your most recent account copy email).

  3. Change the password through the account area.
    Note: Your PTU account exists in a separate "sandbox" environment from your standard RSI account, so changes made on your PTU account do not happen on your normal game account. Any changes you make on your normal RSI account will not automatically transfer to your PTU account until you perform another account copy.

If you get locked out or forget your password, you've got two options:

  1. Use the Account Recovery through the PTU site.

  2. For a more thorough PTU account reset, you can use the Copy account to PTU option from above to completely reset your account. You will receive another email with a new password, and any changes or events that happened on your account in the PTU will be reset.

  

More info on the current PTU

You can also check in our PTU forum for possible issues and solutions discussed by other players. You can also post there for additional support from the community and staff.

 

Related articles