We've received some reports of technical issues from players that seem to be rooted in an out of date operating system. To ensure that your drivers and programs are working properly and securely, Windows should be kept up to date.
Check that you are running the proper version of Windows 10 by following these steps:
- Follow the instructions on this page of the Microsoft Support site:
- Check the version number listed is shown as version 1903 or later.
- If an earlier version is shown here, you will need to run Windows Update.
- Once Windows has been updated to version 1903, run Windows Update once more to ensure that it picks up all updates that may have been missed.
Windows 10 N
To update Windows 10 N properly to run Star Citizen, you will need to ensure you have the latest optional Media Feature Packs installed, which must be done manually through Windows itself. Windows 10 Home and Professional users do not need to do any additional steps to acquire these feature packs.
You can see how to download these for this version of Windows by following the instructions on Microsoft's support site.