Technical Support

Game Information and Installs

• Keep Windows Up To Date
• Send In-Game Files for RSI Support
• Game and Launcher Requirements
• Required Windows files and configurations for Star Citizen
• Unsupported Applications, Peripherals, and Overlays
• Windows - Set Folder Permissions

See all 9 articles

Launcher Troubleshooting

• Game Install Stuck in a Loop
• My Launcher has no buttons
• Troubleshoot the RSI Launcher
• Launcher is stuck checking for updates
• Troubleshoot errors with data.p4k
• Troubleshoot Error 0x1002

See all 8 articles

Graphic Updates and Issues

• Guide to Graphic Issues
• Nvidia Graphic Drivers - Install and Configure
• AMD Graphic Drivers - Install and Configure
• "DXGI device blocked" or "your graphics card has blocked StarCitizen.exe"
• Lumberyard Graphic Driver Error

Connection Issues

• Troubleshoot Error 15007/16007
• Disconnection Codes
• Authenticator Troubleshooting
• Troubleshoot Error 10002
• Troubleshoot Error 10008
• Troubleshoot Error 15006

See all 13 articles