Technical Support

Game Information and Installs

• Install the Star Citizen Launcher
• Game and Launcher Requirements
• Send in game files for RSI support
• Required Windows files and configurations for Star Citizen
• Unsupported Applications, Peripherals, and Overlays
• Windows - Set Folder Permissions

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Launcher Troubleshooting

• PlayerProfile error
• Troubleshoot the RSI Launcher
• How to delete the RSI Launcher and Star Citizen
• Troubleshoot errors with data.p4k
• My Launcher has no buttons
• Launcher is stuck checking for updates

Graphic Updates and Issues

• Guide to Graphic Issues
• Nvidia Graphic Drivers - Install Configure
• AMD Graphic Drivers - Install Configure
• "DXGI device blocked" or "your graphics card has blocked StarCitizen.exe"
• Lumberyard Graphic Driver Error

Connection Issues

• Authenticator Troubleshooting
• Disconnection Codes
• Mismatch between header and cookie session id
• Troubleshoot Error 10002
• Troubleshoot Error 15006
• Troubleshoot Error 20012 - 30012

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