Technical Support

Game Information and Installs

• Keep Windows Up To Date
• Send In-Game Files for RSI Support
• Game and Launcher Requirements
• Required Windows files and configurations for Star Citizen
• Unsupported Applications, Peripherals, and Overlays
• Windows - Set Folder Permissions

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Launcher Troubleshooting

• Game Install Stuck in a Loop
• Troubleshoot Error 0x1002
• Troubleshoot the RSI Launcher
• Launcher is stuck checking for updates
• Troubleshoot errors with data.p4k
• How to delete the RSI Launcher and Star Citizen

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Graphic Updates and Issues

• Guide to Graphic Issues
• Nvidia Graphic Drivers - Install Configure
• AMD Graphic Drivers - Install Configure
• "DXGI device blocked" or "your graphics card has blocked StarCitizen.exe"
• Lumberyard Graphic Driver Error

Connection Issues

• Troubleshoot Error 15007/16007
• Troubleshoot Error 10002
• Troubleshoot Error 10008
• Disconnection Codes
• Authenticator Troubleshooting
• Troubleshoot Error 15006

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