Technical Support

Game Information and Installs

• Send In-Game Files for RSI Support
• Keep Windows Up To Date
• Game and Launcher Requirements
• 'vcruntime' error - Missing DLL File
• Required Windows files and configurations for Star Citizen
• Error - Kicked by Admin

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Launcher Troubleshooting

• Error Code 0x1007
• Error 40026
• Error Code 15011
• Game Install Stuck in a Loop
• My Launcher has no buttons
• Troubleshoot the RSI Launcher

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Graphic Updates and Issues

• Guide to Graphic Issues
• Keep Graphics Drivers Up-to-date
• Nvidia Graphic Drivers - Install and Configure
• AMD Graphic Drivers - Install and Configure
• "DXGI device blocked" or "your graphics card has blocked StarCitizen.exe"
• Lumberyard Graphic Driver Error

Connection Issues

• Error Code 15008/16008
• Router Port Forwarding
• Authenticator Troubleshooting
• Error Code 10002/10004
• Error Code 10008
• Error Code 15006

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