This error means that the computer being used to access the game is incompatible and will not be able to run it. Specifically, as indicated in the error the CPU of the system involved cannot support the AVX instruction set. As this is a hardware issue, RSI Support staff will not be able to assist with correcting this.
Star Citizen has certain minimum system requirements required in order for a player's computer to be able the run the game properly. We also have some recommended system specifications as well for a better in-game experience.
This error is specifically referring to the computer's CPU, which will need to meet the following specifications in order to properly run the game:
- Intel CPUs - Sandy Bridge or later
- AMD CPUs - Bulldozer or later
If unsure how to find this information, head to the website for your computer's CPU manufacturer and examine the specifications listed there.
Received Incorrect Error
If your computer's CPU is AVX compatible and you have experienced this error, then you will need to gather your system information files and the game crash logs together and submit a ticket to RSI Support.
Instructions on how to gather the files we will need are here: Send In-Game Files to RSI Support