Warbond Pledges
We sometimes offer pledges via the store that we have dubbed Warbond pledges (or WB for short). These are special promotions offered through the year that may include a price discount or special items, like extended insurance plans or special ship skins. These pledges can be obtained via new orders using cash through the pledge store. Store credit cannot be applied to these orders.
Check the pledge name if you are receiving an error when attempting to use store credit. Warbond or sometimes just WB in the name means you will need to use another payment method that does not include store credit.
Physical Merchandise
Special physical item pledges and swag that you can wear or display out of game are not able to be purchased with store credit. You must use a cash option to pay for these items.
Buy-Back
If store credit is not an option to recover a pledge that was reclaimed at some point in the past, then there are a couple of reasons that this might be happening:
-
Your RSI account does not currently possess a credit buy-back token.
Each RSI account may only possess one store credit buy-back token at a time and such a token may only be used for buying back a single reclaimed pledge. Once it has been used, players need to wait until another is issued. Such tokens are handed out to all backers once a quarter. -
Store Credit buy back for the pledge has not been enabled.
This typically happens with Warbond pledges (see above). Warbond pledges will not be able to be bought back with store credit until some time has passed after the related promotion where it was offered has ended. In general, a Warbond pledge will become available for buy-back with store credit around a month from the promotion end date, but this may vary. Check back later after more time has passed.
Additional Guidance
If you're simply having trouble finding the options to apply store credit to your order when attempting to check out in our shop, we have a detailed guide that takes you through the steps located here: