Below are some of the issues and bugs that we are aware of within Star Citizen Alpha 3.17.x. We are still actively working to address these issues fully and Issue Council reports on the problems are greatly appreciated.
Quick Jump Links:
- JSON Error on the RSI Launcher
- Error 0 / Code 0
- Transit to Pads 11 or 12 on microTech Results in Player Death
- Pledge Items Lost on Death
- Ground Vehicles and Initial Spawn Points
- Game/Launcher Issues after a Server Crash
- Stuck in an Indefinite ICU Respawn Queue
- Missile Restock Issues
- Mission Manager Appears to Stop Updating Bounty Missions
- Running and Installed Application Conflicts
- Infinite Loading Screen After Dying in Ship Explosion
- Unable to Party Launch with Friends
- Ship Claims Are Not Functioning
- Hangar Module Not Available
- Error 15008/16008
- Error 30000
- Select System Menu is Empty
- mobiGlas is Missing or Non-Functional
- Mouse Cursor is Flickering in the mobiGlas
- Constellations Will Despawn After Undocking a Ship
- Loadout Service Issues
JSON Error on the RSI Launcher
We've had an increase in reports of players experiencing troubles logging into the game since the launch of patch 3.17. A number of these have reported receiving an "Unexpected Token - JSON Error" message on the launcher that prevents them from entering the game.
While a more permanent remedy is investigated and sought, this can be resolved by disabling any VPNs that might be in use.
Error 0 / Code 0
This is an issue related to Easy Anti-Cheat (EAC) and we are investigating the cause. In the meantime, to correct this, follow these steps:
- Delete the EAC folder located in the Roberts Space Industries\StarCitizen\LIVE folder.
- Fully close the RSI Launcher. Use the task bar and/or the task manager to ensure the process is killed if need be.
- Re-open the RSI Launcher
- Click the SETTINGS option
- Press the VERIFY button next to "Analyze game files".
Allow this process to finish. If this does not correct the issue, consider totally uninstalling the game and all related files for a fresh install to ensure all files are correct.
Transit to Pads 11 or 12 on microTech Results in Player Death
We have identified an issue where a player on microTech traveling from the MIC-L1 Lobby area to a ship on pad 11 or 12 will be killed in transit.
To work around this issue, if you retrieve a ship at an ASOP terminal and are assigned pad 11 or 12, we recommend you store and retrieve the ship until you are assigned a pad other than those.
Pledge Items Lost on Death
With patch 3.15, personal player inventories have been introduced and players will now lose all of their carried items should they die, as they will remain with the player's corpse instead of staying with them upon respawning. You will need to return to where you died to recover your items on your own. Items lost will be only what you were carrying at the time of death and anything safely stored in a landing zone will be retained.
This also applies to items from the pledge store, including subscriber items, however the pledges for these remain attributed to you on your account even though they may be lost in game. We are examining solutions for recovering these looted pledge items in the future, but for now, if you wish to recover these you will need to perform a Character Reset or wait for the next major game patch.
This is intended functioning of the system and so RSI Support cannot assist with recovering items lost to death if they are taken by someone else before you can retrieve them yourself.
Ground Vehicles and Initial Spawn Points
This latest update links the location of all of your ships to your initial spawn location. If you own ground vehicles that have been acquired from the pledge store, selecting an initial spawn location that supports ground vehicles will ensure that you can access them.
New Babbage is a good choice for this, if you an uncertain which starting locations support ground vehicles.
Game/Launcher Issues after a Server Crash
In the unfortunate event of a game server crash, players may encounter issues reconnecting to the game. This issue may present itself as an infinite loading screen or being unable to interact with the game menu.
If you encounter this issue, you will need to fully exit the game and restart to correct it.
Stuck in an Indefinite ICU Respawn Queue
We are aware of a situation where a player may attempt to respawn at a hospital bed, but instead are greeted with a black screen and an ICU queue that does not resolve. The cause has been located and a fix is in the works, however the problem remains. To remedy this, if you encounter this issue you will need to exit the game and then change to a different server or region.
Missile Restock Issues
When attempting to restock a loadout of missiles or torpedoes, in some cases the weapons are not restocked after the purchase. This issue does not occur with all ships. We are currently investigating a fix for this issue and it will be implemented in a future patch.
If you encounter this, attempt the following to resolve the issue:
- If a restock was attempted, store the ship and then retrieve it. Check your weapons to see if the missiles/torpedoes have appeared.
- Should storing and retrieving the ship not work, file a claim on the ship to recover a ship with its full weapons allotment.
Mission Manager Appears to Stop Updating Bounty Missions
Occasionally, missions may start being offered at a decreased rate, or not at all. We are investigating the situation but at the moment the exact cause of this is still being researched. If the issue persists, we recommend leaving to the Main Menu and waiting a few minutes or changing region, before once again entering the Persistent Universe.
Running and Installed Application Conflicts
There are cases where certain specific programs may conflict with the RSI Launcher or game client and prevent it from running properly. It is difficult to form a list, but if you are running into constant issues with consistently launching the game or persistent and pervasive game client crashes within the first five minutes of play, considering turning off other running programs and applications and trying again.
Though rare, simply having certain applications installed may also cause troubles, which is much harder to identify.
A recent such conflict our Tech Support Agents have identified is with Sonic Studio 3 / Sonic Studio Virtual Mixer which will need to be fully uninstalled for the RSI Launcher to properly function.
Infinite Loading Screen After Dying in Ship Explosion
This is a rare case, but we have discovered an instance where, if the player uses Alt-F4 to close the game during the death animation from an exploding ship, attempting to re-enter the game will result in a black loading screen that seems to not resolve.
This should not be common to encounter during normal play, and a fix is being investigated for a future patch. If you happen to run into this issue after force quitting the game, exiting to the main menu or completely closing the game once more and restarting will correct the issue.
Unable to Party Launch with Friends
There have been many instances of players being unable to join the Persistent Universe when in a party with other players. The result of this issue is that some members of the party will end up on a seemingly infinite duration loading screen or have their game client crash entirely. If you have experienced this, please add your information to this Issue Council
To workaround this problem if it pops up, have one member of your group join a server solo, and then have the rest of the players in your group individually join the same server via the friend's list.
Ship Claims Are Not Functioning
There has been a large number of reports that ship insurance claims are not functioning in certain instances. We are looking for more information to track the root cause and discover any possible work arounds while our teams look into a more permanent solution.
To address this issue and help us track down the underlying cause:
- Head to the RSI website.
- Login to your RSI account.
- Report what happened and the steps to reproduce it on the Issue Council.
- Attempt to spawn a different ship.
If all of your ships have entered a state where they have become unusable, you may need to do a Character Reset. Head to this article to review what that process entails: Character Reset
Hangar Module Not Available
As of Star Citizen Alpha patch 3.13.1a, the Hangar Module is currently disabled while we examine needed fixes for issues with the module.
There is currently no time frame for when it will return. Check the patch notes on Spectrum for updates on when it has returned.
This error appears when there is a service outage or when there is trouble connecting to the login service. It is fairly common and generally will be fixed with time.
There are also reports that some instances of this error are from Easy Anti-Cheat interaction and might be causing this error to appear. If you feel this might be the case, try updating your graphics drivers and uninstalling/re-installing the Epic Games Launcher (if you have it installed).
We have a more in-depth article to address this error here: Error Code 15008/16008
This error will typically appear alongside a server disconnect which most commonly happens when the server you are playing on crashes. Sometimes after this occurs, trying to load back into a new server will cause an infinite loading wheel to appear and never connect. To correct this, completely close out of the game and then restart from the RSI Launcher.
Select System Menu is Empty
In rare cases the option to select a system to begin playing is totally missing from the game's main menu screen for entering the Persistent Universe. Should this occur, completely close both the game and the RSI Launcher and wait a few minutes before restarting the application. Ensure the tasks are completely ended in the Windows Task Manager as well.
Should the restart not work, a few players have reported that totally restarting their computer has helped.
If you encounter this, please consider adding your report to the Issue Council so we can work towards sorting out the root cause of the troubles.
mobiGlas is Missing or Non-Functional
We have continued to receive reports of this issue happening with the latest patch. Entering character customization and changing your character's gender, appearance, and eye color a few times may correct these issues. After changing your appearance, enter the Public Universe. If not resolved please try customizing again.
If your issue continues, please do the following steps before you reset your character:
- Login to your RSI account on the website.
- Report the issue and any details regarding what you were doing when it happened on the Issue Council.
- Attempt the workaround listed above.
- Head to this article to review what you will need to do: Character Reset
Mouse Cursor is Flickering in the mobiGlas
The problem prevents some ease of use of the mobiGlas as clicking will sometimes not function. This is due to a strange interaction from certain types of control peripherals, such as flight sticks.
We are actively looking for additional information and reports on this issue so should you experience it, please consider adding your report and experience, including any additional control peripherals you might be using, to an Issue Council report.
For now, if this occurs some players have reported that repeatedly clicking with the mouse can sometimes bypass the problem.
Constellations Will Despawn After Undocking a Ship
This issue can occur with all Constellation variants that allow for a ship to dock. After a player undocks a ship from the Constellation and moves far enough away, the Constellation will despawn.
Until a fix for this can be applied, to prevent this from happening a player will need to stay within 30KM of the Constellation after undocking.
Loadout Service Issues
We are aware of and actively investigating an issue impacting some loadout services. This may manifest through a range of symptoms such as:
- Difficulties with proceeding on an insurance claim through the ASOP terminals
- Difficulties in accessing or saving changes through the Vehicle Loadout Manager or Equipment Manager on your mobiGlas
- Errors connecting to loadout services through the Character Customizer
Please note that a Character Reset will not resolve this problem. Logging out and closing the launcher entirely before logging back in may temporarily help with some of these symptoms until a fix is implemented.
When you have a moment, consider heading to the Issue Council to add information to any current reports to help us track down the root cause of the problem.